- State Bank and Trust Company - https://www.sbtcajun.com -

Privacy – Internet

State Bank & Trust Company
Internet Privacy Policy

(Effective 9/01/2015)

State Bank & Trust Company recognizes the importance our customers place on privacy and the security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, in our lobby, at one of our ATMs, or on the Internet.

We think it is important for you to be informed of the policies, procedures, and security measures we have in place to safeguard your personal and confidential information. We have developed this policy to help you to understand the steps we take to protect your sensitive personal information. Throughout our website, you will have access to our Privacy Policy at any time.

External 3rd Party Links

Our website has a number of links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. State Bank & Trust Company is not responsible for the privacy practices or the content of such web sites.

Third party merchants may collect personal information from you when you visit their sites. For example, they collect personal information from you when you provide billing information. They may also collect information from you if you send them an email. Some third party merchants may also send you a cookie to collect data on your Internet usage, preferences. When you click on advertisements at third party sites, the advertising company may also send you a cookie. State Bank & Trust Company does NOT have access to this information, nor can we control how they use this information. As a general rule, you should always look for and review a site’s privacy policy before giving out any personal information.

If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly. State Bank & Trust Company assumes no responsibility for the content, safety, security, or privacy of any such site or any transactions you conduct through them. However, if you need any assistance in contacting these third parties, or if you have any concerns regarding unauthorized access to your accounts or financial institution credit cards, please contact us at (985) 475-5826 or via email at info@sbtcajun.com.

Privacy Updates

New product releases may require changes to our Privacy Policy. When such changes are made, we will indicate the date of the update at the top of the Privacy Policy. If you have agreed to accept disclosures electronically, we may send you an email telling you where the Privacy Policy can be viewed from our website.

Information That We Collect:

We collect nonpublic personal information about our customers from the following sources:

Our Internet financial services provider, Fiserv, also collects and maintains certain information about our customers simply to help us provide banking and other financial services to you online. They may also collect certain information for security and statistical purposes. The information collected may include:

The information collected on the pages you visit is used only for statistical purposes and is tied only to your IP address.

Internet Protocol (IP) Addresses

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the Web. Web servers-the computers that “serve up” Web pages-automatically identify your computer by its IP address.

Fiserv does not link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous to us and Fiserv.

Fiserv may use IP addresses to audit the use of our site. Fiserv can and will use IP addresses to identify a user when necessary for security purposes.

Visitors to the Website

Visitors to our website remain anonymous. We do not collect unique identifying information about you unless you voluntarily and knowingly provide us that information, and we don’t send you a “cookie.”

Fiserv may collect and disclose general information to us about your visit, such as when you accessed our site, which pages you accessed in our website, and what Internet provider you used when you accessed our site.

You may elect to provide us with more specific information, such as when you give us feedback or send us an email. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.

We do not disclose or sell to any third-party information that we collect or that is provided to us from visitors to our website. We do not send advertisements or email to someone who just visited our website.

Use of Cookies

Online Banking:
When you log on to our Online banking system, our service provider, Fiserv, passes a cookie to your browser. The cookie only identifies your computer. Fiserv does not (and cannot) use cookies to collect or obtain new personal information about you.

This cookie allows Fiserv to process multiple transactions during your session without requiring you to reenter your passcode for each individual transaction. The cookies for Online banking simply provide another level of security for our Online banking product.

The Fiserv Online banking product uses encrypted cookies that do not pass to your hard drive. Instead, the cookie is stored in the memory of your browser, identifying your computer while you are logged on. Only Fiserv can read the information in these cookies. When you log off, close your browser, or turn off your machine, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your passcode.

Information That We Disclose

State Bank & Trust Company has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your nonpublic personal information to a “need to know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Our Online banking service provider, Fiserv, has also developed security policies and procedures to protect the customer information that they must collect and maintain to help us process your banking transactions over the Internet. They have developed a top-of-the line security system to ensure your customer information is protected on the Internet and within the Fiserv environment.

If you would like to know what information State Bank & Trust Company and Fiserv have collected regarding your use of Internet products and services, please contact us at (985) 475-5826 or send email to us at info@sbtcajun.com

After reviewing the information, if you believe any of the information is in error, contact State Bank & Trust Company either by phone or send a letter that explains the alleged discrepancy. If the information is incorrect, we will work with Fiserv to ensure your information is promptly updated.

In addition, if you believe any information that State Bank & Trust Company or Fiserv has collected about you has been used for an improper purpose, please contact us at info@sbtcajun.com. Explain your concerns in as much detail as possible so that we may take any appropriate action, but be careful not to include any confidential or private information in your email. See Email Disclaimer below.

Email Disclaimer
Please note that this email address is for general requests only. The information you send is not encrypted or otherwise protected from an unauthorized person attempting to see your email. For your protection, please do not submit any account numbers, social security numbers, or any other confidential information through our standard email feature. In additional, please do not send any time sensitive, action oriented requests through this email feature.

If you need to provide confidential or time sensitive information to us, please call us at 985-475-5826. As a reminder, customers using our Online Banking Services can also send us a secure message/email once they have successfully logged into their account.

This website is not targeted or marketed to children.